These conditions explain the rights, obligations, and responsibilities of all parties subject to clauses 1.1 and 1.2.
Before requesting a quote or making a booking, please read through these terms and conditions and save a copy for future reference.
By making a booking, regardless of the method used, you agree to be legally bound by these Terms and Conditions.
“We” means Switch Removals or switchremovals.com.au, and “Us” and “Our” have corresponding meanings.
“You” means the party entering into the agreement for services with Us, including the party to whom our quotation is addressed and the party by whom acceptance is signed, and “Your” has a corresponding meaning.
“Goods” means all furniture and other effects which are the subject of the services.
“Services” means all work undertaken by Us in connection with the Goods, including removal and (if applicable) storage.
“Subcontractor” means any person other than one of Our employees who, under any agreement or arrangement with Us, performs or agrees to perform any part of the Services.
Words in the singular include the plural, and words in one or more genders include all genders.
We are not common carriers and accept no liability as such.
We reserve the right to refuse to quote for the carriage of goods for any person or the carriage of any goods or classes of goods at Our discretion.
3.1 Accuracy of Information
You warrant that all information you have provided to Us, and upon which We have reasonably relied, is accurate. Our quotes are subject to availability at the time provided. We do not guarantee availability if you book at a later date.
3.2 Ownership
You warrant that you are either the owner of the Goods or the authorised agent of the owner.
3.3 Presence at Loading/Unloading
You or someone on your behalf must be present when the Goods are loaded or unloaded, except when being stored.
3.4 Dangerous Goods
You warrant that no Goods include firearms or items that are dangerous, corrosive, combustible, explosive, noxious, or likely to attract pests unless disclosed to Us in writing. We may refuse to remove or store such items and may dispose of them without liability.
3.5 Fragile or Valuable Items
You must give written notice prior to the removal or storage of any fragile, brittle, or valuable items exceeding $500 in value (such as jewellery, works of art, money, or collections).
3.6 Goods Left Behind
You must ensure all Goods to be removed are uplifted by Us and none are left behind or taken in error.
3.7 Documentation
You are responsible for obtaining, at your own expense, all documents, permits, permissions, and licences necessary for the removal.
3.8 Parking and Access
You must ensure suitable parking is available within 10 metres of an entryway and pay any related parking fees or fines.
3.9 Preparation
3.10 Assistance
If you assist with any aspect of the move and damage occurs, We are not liable.
3.11 Special Requirements
You must inform Us of any special requirements or heavy/sensitive items before booking, such as:
Additional charges may apply for these items.
3.12 Inspection
You must inspect all Goods as they are unloaded. Any damage must be reported to us within 24 hours of completion. Claims after this time will not be accepted.
3.13 Conduct
You must treat our staff respectfully. We reserve the right to refuse or stop service if you or others behave unprofessionally.
3.14 Insurance
We recommend you arrange adequate insurance cover for Goods in transit or storage.
Other than where caused by Our negligence or breach of contract, We are not liable for loss, damage, or additional costs. Payment cannot be withheld for disputes or damages.
We may carry Goods by any reasonable route and means.
We may use subcontractors, but remain responsible for overall service performance. All limitations of Our liability also apply to Our subcontractors and employees.
We will only deliver Goods to you or an authorised recipient.
If We cannot deliver due to lack of access or absence of an authorised person, We may unload into storage at your cost and arrange re-delivery later. We will attempt to contact you before doing so.
6.1 Variations
If work differs from the quoted scope or delays occur outside Our control, additional charges may apply.
6.2 Hourly Rates
All prices are hourly and charged in 30-minute increments, beginning upon arrival at pickup and ending when the move is complete.
6.3 Minimum Charges
6.4 Call-Out Fee
A call-out fee may apply and will be quoted prior to your move.
6.5 Delays
We are not liable for delays caused by traffic, road repairs, route selection, or vehicle breakdowns.
6.6 Payment
Payment must be made immediately after completion via cash, bank transfer, or card (1.8% surcharge applies).Cheques are not accepted. A 15% surcharge applies for evenings, Sundays, and public holidays.
6.7 Alterations
If dates are changed or Goods are not available on the agreed date, We may charge additional fees.
6.8 Parking and Toll Fees
You are liable for all parking and toll fees incurred.
6.9 Third-Party Payments
If a third party fails to pay within 5 business days, you remain liable for the charges.
6.10 Default Interest
Outstanding amounts beyond 30 days will incur interest at the Commonwealth Bank’s maximum overdraft rate.
We are only liable for loss or damage caused by Our negligence. We are not liable for delays or issues beyond our control.
7.1 Packaging
We are not liable for damage caused by defective or inadequate packing done by others.
7.2 Inherent Risk
Certain items (electronics, glass, pot plants, pressed wood, etc.) are inherently fragile and moved at your own risk.
7.3 Dismantling and Reassembly
We may dismantle or reassemble items at your request but do not guarantee reassembly or accept liability for resulting damage.
7.4 Heavy Goods
We may refuse to move items over 80kg. Any damage to such items is at your risk.
7.5 Notification
All damage must be reported within 24 hours of completion.
7.6 Liability Limits
We may repair or replace items instead of compensating.
We carry public and product liability insurance up to $10 million. A $500 excess applies and is payable by you.
If you require greater coverage, you are responsible for arranging your own contents or transit insurance. If We pay compensation under this agreement, all related insurance rights are automatically assigned to Us.
If a dispute arises, written notice must be provided. Both parties must continue to perform obligations under this agreement while the dispute is being resolved. All insurance claims are subject to an excess payable by the customer.
These terms can only be varied with written consent signed by both parties. Notices may be given in person, by post, fax, or email.
This agreement is governed by the laws of the jurisdiction where the agreement is made.
